February 3, 2021

OPIE Help for Apple iPhone & Mac

Summary

When visiting OPIE Help on an Apple device (iPhone, iPad, Mac) using Safari browser, the help website does not display. Instead of OPIE Help, the website shows a login screen for Upland Right Answers.

Solution for Mac

Apple Safari users will need to change a browser setting to access the content.


1. In Safari app, go to Preferences menu, then click Privacy tab.

2. Uncheck the box for "Prevent cross-site tracking."

3. Visit opiehelp.com and log into your OPIE account.

Alternatively

On apple device, it is safe to use Google Chrome or Mozilla Firefox browser instead of Safari. These do not require a change to your browser settings.

Solution for iPhone

Apple Safari users will need to change a browser setting to access the content.


1.Go to Settings then click Safari menu

2. Scroll down to Privacy & Security section and Uncheck the box for "Prevent cross-site tracking."

3. Visit opiehelp.com and log into your OPIE account.